CITIZEN CHARTER

KAKATIYA URBAN DEVELOPMENT AUTHORITY

Citizen Charter

The purpose of this Charter is to provide:

Efficient, prompt and courteous service with dedication to integrity and fairness.

All important information to the citizens about various services.

Time bound and transparent service in all transactions; and to

Solicit co-operation of the people in achieving the main objectives of VGTM through partnership and togetherness.

This Charter is not a legal document against the KUDA nor the customers.

PREAMBLE

In order to ensure proper planning and development of Warangal Development area as per the Master Plan and Zonal development Plans and making Warangal a model city in the country, citizens can contribute and help KUDA in keeping away from unauthorized developments and seek proper permissions in the interest of improving the quality of life and general environment.

The KUDA therefore, believes that proper interaction with and active participation of the citizen in the process of planning and implementation of the plan is necessary to achieve its objective and provide efficient and standardized services to the citizens while fixing responsibilities on the officials and time frame in which they are to attend and redress public issues and grievances on a people friendly basis.

SERVICE DELIVERY STANDARDS & TIME SCHEDULE:

3.1	PLANNING:

Sl. No.	Subject	Time schedule for disposal of the applications
1	Change of land uses	30 days
2	Apartments / Commercial complexes	24 days
3	Layouts approvals	30 days
4	Building applications	10 days
5	Issue of land use certificates	02 days
6	No Objection certificates	07 days

3.2

ENGINEERING WING:

Sl. No.	Subject	Time schedule for disposal of the applications
1	Release of EMD of unsuccessful Tenderers	02 days
2	Attending rectifications in buildings of Housing schemes within the defect liability period	10 days
3	Leakages / plumbing defects in old shopping complexes / houses / buildings minor nature	03 days
4	Leakages / plumbing defects in old shopping complexes / houses / buildings Major defects	15 days
5	Permissions for alterations / modifications in shops / office complexes	10 days

3.3

ADMINISTRATIVE WING:

Sl. No.	Subject	Time schedule for disposal of the applications
1	Allotment of Auditoriums / Kalyanamandapams / Children’s theatre	2 days
2	Allotment of unsold vacant sites / vacant houses on application	10 days
3	Exchange of KUDA land to land loosers	30 days
4	Issue of Non Acquisition certificates	7 days
5	Allotment of shops / stalls / bunks / office accommodations on requisition	7 days
6	Refund of deposits to unsuccessful allottees	7 days
7	Refund of excess amount paid	7 days
8	Transfer of allotment in favour of Legal Heir after furnishing all the required documents	3 days
9	Sending of receipts for the payments made by post	3 days
10	Handing over of sites / houses after paying the required amount	5 days
11	Allotment of additional extent after survey	7 days
12	Furnishing of break up particulars for the amounts paid for I.T.	3 days
13	Supply of Computer Account Copy	3 days
14	Issue of No Objection Certificate for obtaining loan from any financing agency for clearing the amounts due / construction purpose	3 days
15	Sending of letter for submission of required documents for sale permissions	7 days
16	Issue of sale permission after receipt of all required documents	3 days
17	a) Issue of intimation for payment of balance cost for Sale submission of required document b) Registration after receipt of all documents as at (A) above	10 days 3 days

3.4

ACCOUNTS WING:

Sl. No.	Subject	Time schedule for disposal of the applications
1	Credit verification of the allottees payments	3 days
2	Refund of house / site deposits to the allottees	3 days
3	Payment of miscellaneous bills	3 days

3.5	URBAN FORESTRY DIVISION:

	86 Nos. of free KUDA park entry passes were given to Senior citizens.
	Sound system was provided to senior citizens to deliver spiritual songs, classical songs.
	Yoga kendram at KUDA park has been provided to the public at very concessionary rate.
	Skaters are allowed with free entry into KUDA park.
	Saplings are being supplied to the public at subsidized rates at MVP Central Nursery, KUDA.

Sl. No.	Subject	Time schedule for disposal of the applications
1	Allotment of Auditoriums / Kalyanamandapams / Children’s theatre	2 days
2	Allotment of unsold vacant sites / vacant houses on application	10 days
3	Exchange of KUDA land to land loosers	30 days
4	Issue of Non Acquisition certificates	7 days
5	Allotment of shops / stalls / bunks / office accommodations on requisition	7 days
6	Refund of deposits to unsuccessful allottees	7 days
7	Refund of excess amount paid	7 days
8	Transfer of allotment in favour of Legal Heir after furnishing all the required documents	3 days
9	Sending of receipts for the payments made by post	3 days
10	Handing over of sites / houses after paying the required amount	5 days
11	Allotment of additional extent after survey	7 days
12	Furnishing of break up particulars for the amounts paid for I.T.	3 days
13	Supply of Computer Account Copy	3 days
14	Issue of No Objection Certificate for obtaining loan from any financing agency for clearing the amounts due / construction purpose	3 days
15	Sending of letter for submission of required documents for sale permissions	7 days
16	Issue of sale permission after receipt of all required documents	3 days
17	a) Issue of intimation for payment of balance cost for Sale submission of required document b) Registration after receipt of all documents as at (A) above	10 days 3 days

3.4

ACCOUNTS WING:

Sl. No.	Subject	Time schedule for disposal of the applications
1	Credit verification of the allottees payments	3 days
2	Refund of house / site deposits to the allottees	3 days
3	Payment of miscellaneous bills	3 days

3.5	URBAN FORESTRY DIVISION:

	86 Nos. of free KUDA park entry passes were given to Senior citizens.
	Sound system was provided to senior citizens to deliver spiritual songs, classical songs.
	Yoga kendram at KUDA park has been provided to the public at very concessionary rate.
	Skaters are allowed with free entry into KUDA park.
	Saplings are being supplied to the public at subsidized rates at MVP Central Nursery, KUDA.

3.6 SERVICE CENTRES: Service centres have been started in every colony developed by KUDA at various layouts to cater the needs of residents as part of its endeavour to come closer to people.

3.7 KUDA on wheels a unique endeavour pioneered by KUDA where spot approvals for layouts and building plans are given by KUDA officials at the customers premises itself